At Remuneres, we want you to feel 100% confident in your choice before making a purchase. Below are the answers to the most common questions our riders ask before buying a bicycle or e-bike.
1. Authenticity & Authorized Retailer Status
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Are your products brand new and authentic?
Yes. Every bicycle, e-bike, frame, and accessory sold at Remuneres is 100% genuine and sourced directly through official manufacturer channels.
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Are you an authorized dealer?
Yes! We are proud authorized resellers for top industry brands including Specialized, Giant, Santa Cruz, Pinarello, and more. Every bike includes full manufacturer warranty coverage.
2. Assembly & Inspection
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How do the bikes arrive?
Bicycles ship in extra-duty protective boxes. Front wheels, handlebars, pedals, and saddles are typically detached for safe shipping.
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Are the bikes inspected before shipping?
Yes! Every bike undergoes a pre-shipment quality control check by our technicians at our Flagstaff warehouse to ensure frame integrity, proper shifting, and electronic component functionality.
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Do I need professional assembly?
Basic tools and instructions are provided. However, to ensure safety and preserve maximum performance (and full frame warranty conditions), we strongly recommend having your bike final-assembled or checked by a certified local bike mechanic.
3. Sizing & Bike Selection
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How do I choose the right frame size?
Refer to the manufacturer size chart located on each product page. Frame size depends on your total height and inseam length.
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Still unsure about sizing?
Contact our expert support team with your measurements, and we will happily recommend the ideal size and geometry for your riding style.
4. Shipping, Fees & Orders
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How much is shipping?
We offer 100% FREE Standard Domestic Ground Shipping on all orders across the contiguous United States.
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Are there hidden fees?
No hidden surprises. All pricing, applicable taxes, and free shipping benefits are clearly shown at checkout.
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How long will delivery take?
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Order Handling/Processing: 1 – 3 business days.
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Standard Transit: 5 – 7 business days.
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You will receive a shipment confirmation email with full freight tracking as soon as your order leaves our facility.
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5. Payment, Security & Guarantees
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What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital checkout options.
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Is my payment secure?
Yes, our store uses bank-level 256-bit SSL encryption and PCI-compliant payment processing gateways to safeguard your personal data.
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What if the bike isn’t right for me?
We offer a 30-Day Return Window for unused, unridden items in their original packaging, as well as full Manufacturer Warranty Support for defects.
Have Additional Pre-Sale Questions?
Our team of cycling specialists is ready to help you pick the perfect setup:
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📩 Email: support@remuneres.com
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☎ Phone: +1 (928) 381 7165
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📍 Flagstaff HQ: 1719 N East St, Flagstaff, AZ 86004, United States