At Remuneres, we stand behind the quality, craftsmanship, and performance of every product we sell. As an authorized retailer for elite brands—including Specialized, Giant, Santa Cruz, Pinarello, and more—all bicycles, e-bikes, and components purchased through us come backed by full original manufacturer warranties, alongside our store satisfaction guarantee.
1. Our Remuneres Satisfaction Guarantee
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100% Authentic Products: We guarantee that every product sold at Remuneres is 100% genuine, brand-new, and sourced directly from official manufacturer channels.
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Pre-Delivery Quality Inspection: Every bike and e-bike is carefully unboxed, inspected, and pre-checked by our technicians at our Flagstaff facility before being repackaged for shipping.
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30-Day Return Protection: If you are not fully satisfied with your purchase, unridden and unused items in original packaging can be returned under our Return & Refund Policy.
2. Manufacturer Limited Warranties
Because we are an authorized dealer, your purchase carries full original factory warranty protection. Warranty coverage varies by brand and component type:
A. Frames & Rigid Forks
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Specialized: Lifetime limited warranty on frames for the original owner.
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Giant / Liv: Lifetime limited warranty on frames for the original owner.
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Santa Cruz: Lifetime frame warranty for the original registered owner.
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Pinarello: 2-year standard warranty, extendable up to 5 years upon online registration within 30 days of purchase.
B. E-Bike Electrical Components & Batteries
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Drive Motors, Displays & Wiring: Generally covered by a 2-year limited manufacturer warranty against technical or manufacturing defects.
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Batteries: Typically covered for 2 years or a specific charge-cycle limit (e.g., 600 full charges), whichever comes first.
C. Components, Paint & Accessories
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Original Equipment Parts: Drivetrains, brakes, handlebars, and wheels are covered by their respective manufacturer warranties (typically 1 to 2 years).
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Paint & Decals: Covered against cosmetic manufacturing defects for 1 year from the purchase date.
3. What Is Not Covered (Exclusions)
Standard warranties cover defects in materials and workmanship, but do not cover:
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Normal wear and tear (e.g., tires, inner tubes, brake pads, chains, cables, cassette sprockets).
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Damage caused by accidents, crashes, abuse, improper assembly, neglect, or commercial use (e.g., rentals).
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Unauthorized alterations, modifications, or installation of non-compatible third-party parts.
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Damage resulting from improper storage, lack of maintenance, or water damage to electronic components beyond standard weather resistance limits.
4. How to Submit a Warranty Claim
If you experience a performance issue or structural defect with your bike, our support team is here to handle the claim process with the manufacturer on your behalf:
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Gather Information: Locate your original Remuneres order number, serial number (located on the underside of your frame), and take clear photos/videos of the issue.
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Contact Support: Email support@remuneres.com with the subject line “Warranty Claim – Order #[Your Order Number]”.
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Assessment & Resolution: Our team will review the issue with the manufacturer. If approved, we will arrange for replacement parts, repair service, or frame replacement as dictated by the brand’s warranty terms.
5. Contact Us
For warranty questions or assistance with product registration, please contact our team:
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📩 Email: support@remuneres.com
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☎ Phone: +1 (928) 381 7165
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📍 Address: 1719 N East St, Flagstaff, AZ 86004, United States