At Remuneres, we take pride in delivering top-tier bicycles, e-bikes, and accessories. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our policy below.
1. Return Window
- You have 30 days from the date of delivery to request a return.
- To be eligible for a return, items must be in unused, unridden, and original condition, with all tags, manuals, and original packaging intact.
2. Non-Returnable Items
To ensure safety and quality standards, the following items cannot be returned:
- Bicycles or e-bikes that have been assembled, ridden, or show signs of wear and tear.
- Apparel or gear that has been worn, washed, or had tags removed.
- Final sale, clearance, or custom-built items.
- Opened batteries or electronic components (unless defective upon arrival).
3. Return Process
- Submit a Request: Email our support team at support@remuneres.com with your order number, proof of purchase, and the reason for your return (include photos if applicable).
- Receive Authorization: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Package the Item: Carefully package the product in its original box and packaging materials to prevent damage during transit.
- Ship back: Send the package to our warehouse address provided by customer support.
Note: Unauthorized returns sent without prior approval will not be accepted.
4. Shipping Costs & Restocking Fees
- Standard Returns (Customer Preference): The customer is responsible for all return shipping fees. Due to the size and weight of bicycles/e-bikes, a 15% restocking fee may apply to cover inspection and re-packaging.
- Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos/videos. We will cover all shipping costs for a replacement or full refund.
5. Refunds
- Once your returned item is received and inspected at our Flagstaff warehouse, we will notify you of the status of your refund.
- If approved, your refund will be processed back to your original payment method within 7–10 business days.
- Original shipping fees (if any) are non-refundable.
6. Cancellations
- Orders can be canceled for a full refund prior to shipment.
- Once an order has been processed and handed over to our freight carrier, it cannot be canceled and must follow our standard return policy.
7. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please reach out to our team:
- 📩 Email: support@remuneres.com
- ☎ Phone: +1 (928) 381 7165
- 📍 Address: 1719 N East St, Flagstaff, AZ 86004, United States