Welcome to the Remuneres Help & FAQ page. Here you’ll find answers to common questions about ordering, shipping, returns, warranties, and our bicycles.
1. Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital wallet options at checkout.
Will I receive an order confirmation?
Yes! As soon as your order is placed, you will receive an automatic email confirmation with your order details. If you don’t see it in your inbox, please check your spam/junk folder.
Can I modify or cancel my order after it’s placed?
If you need to change or cancel your order, please contact us immediately at support@remuneres.com or call +1 (928) 381 7165. Once an order has entered processing or has been handed over to our shipping carriers, it cannot be canceled and must follow our standard return process.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We offer 100% FREE Standard Ground Shipping on all orders within the contiguous United States—no minimum spend required.
Where do you ship?
We strictly offer domestic shipping within the United States. We do not ship internationally or to P.O. Boxes / APO / FPO addresses due to freight package sizes.
How long does shipping take?
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Order Processing: 1 – 3 business days (assembly check, packaging, and handling).
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Transit Time: 5 – 7 business days.
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Total Estimated Delivery: 6 – 10 business days.
How can I track my shipment?
Once your order leaves our Flagstaff warehouse, we will email you a shipment confirmation with a direct tracking link to monitor your package in real-time.
3. Products & Authenticity
Are your bikes genuine and brand new?
Absolutely. Every bicycle, e-bike, and accessory sold by Remuneres is 100% authentic, brand-new, and sourced directly from official distribution channels.
Are you an authorized retailer?
Yes. We are authorized resellers for top global brands, including Specialized, Giant, Santa Cruz, Pinarello, and more.
How do the bicycles arrive?
Bicycles ship carefully packed in heavy-duty protective boxes. Minor final assembly is required (such as installing the front wheel, handlebars, pedals, and seatpost). Basic instructions are provided, though we recommend having a certified bike mechanic review your setup prior to your first ride.
4. Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. To be eligible for a return, the item must be unused, unridden, and in its original packaging with all manuals and tags attached.
How do I start a return?
Send an email to support@remuneres.com with your order number and reason for return. Our support team will review your request and issue a Return Authorization with return shipping instructions.
How long will my refund take?
Once your returned package is received and inspected at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.
5. Warranty & Service
Do your bikes come with a warranty?
Yes! Because we are an authorized dealer, every bicycle and e-bike carries full original manufacturer warranty coverage against defect in materials or workmanship. Frame warranties vary by brand (e.g., lifetime limited warranties for Specialized, Giant, and Santa Cruz).
How do I file a warranty claim?
If you experience a defect, email support@remuneres.com with your order number, frame serial number, and clear photos/videos of the issue. Our team will handle the warranty claim directly with the manufacturer on your behalf.
Still Have Questions?
Our customer care team is here to assist you:
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📩 Email: support@remuneres.com
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☎ Phone: +1 (928) 381 7165
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📍 Flagstaff HQ: 1719 N East St, Flagstaff, AZ 86004, United States