FAQs
Frequently Asked Questions
Find answers to common questions about ordering, payments, shipping, tracking, trading card products, hobby boxes, pre-orders, returns, and customer support.
How Can We Help?
Click any question below to reveal the answer. If you still need assistance, contact Remuneres using the information at the bottom of this page.
Orders & Payments
How do I place an order? +
Browse our available trading cards, hobby boxes, collectibles, and other products. Select the item and quantity you want and add it to your cart.
Before completing checkout, review your products, shipping address, billing information, and payment details.
Will I receive an order confirmation? +
Yes. After successfully placing your order, a confirmation should be sent to the email address you provided during checkout.
If you do not see it, please check your spam or junk folder.
Can I change my order? +
Contact us as soon as possible if you need to request a change to an order.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after the order has been processed, packed, or shipped.
Can I cancel my order? +
Contact Contactsupport@remuneres.com as soon as possible to request cancellation.
If fulfillment has already begun or the package has shipped, cancellation may no longer be possible.
What payment methods do you accept? +
The payment methods currently available to you will be displayed during checkout.
Available payment options may vary depending on the ecommerce payment services enabled on our website.
Is my payment information secure? +
Payments are processed through the secure payment services made available through our ecommerce checkout.
Remuneres does not generally receive or store your complete card number or CVV.
Shipping & Tracking
Where does Remuneres ship? +
Remuneres currently offers domestic shipping within the United States only.
We do not currently offer international shipping.
How long does processing take? +
Standard orders are typically processed within 1–3 business days.
Processing includes order review, product preparation, packaging, and preparing the shipment for the carrier.
How long does shipping take? +
After processing, estimated carrier transit time is 5–7 business days.
This means the estimated total timeframe is approximately 6–10 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances.
Will I receive tracking information? +
When tracking is available, tracking information is generally provided after your order has been prepared for shipment.
Why is my tracking not updating? +
A shipping label may be created before the carrier physically scans your package.
Please allow some time for the carrier's tracking system to begin showing movement.
What if my package is significantly delayed? +
If your shipment is significantly beyond its expected delivery timeframe, contact us at Contactsupport@remuneres.com.
Please include your order number and tracking information whenever possible.
What if tracking says delivered but I cannot find my package? +
First check your delivery area, mailbox, parcel locker, reception area, household members, and other locations where the carrier may have left the package.
If you still cannot locate it, contact us with your order number and tracking information.
Product Questions
What types of products do you sell? +
Remuneres focuses on trading cards, TCG products, sealed boxes, hobby boxes, collectibles, accessories, and selected upcoming releases.
Can certain products have limited quantities? +
Yes. Some trading card and collectible releases may have limited availability or purchase quantity restrictions.
Do booster or hobby products guarantee specific cards? +
No, unless the manufacturer expressly guarantees a particular product configuration or result.
Randomized products generally do not guarantee a specific card, rarity, autograph, parallel, chase card, serialized card, or monetary value.
Can packaging differ from the product image? +
Manufacturers may occasionally update packaging, artwork, promotional markings, or presentation details.
Please review the applicable product description before completing your purchase.
Can I ask about a product before ordering? +
Yes. Email Contactsupport@remuneres.com and include the exact product name so we know which item you are asking about.
Pre-Orders & Pre-Sales
What is a pre-order? +
A pre-order or pre-sale product is an item offered before its expected regular availability or release date.
Are release dates guaranteed? +
No. Release dates may be estimates based on information supplied by manufacturers, publishers, distributors, or suppliers.
Release schedules can change for reasons outside our control.
When will my pre-order ship? +
Pre-order fulfillment generally begins when the applicable inventory becomes available and the product is eligible to ship.
Once normal fulfillment begins, standard processing is typically 1–3 business days, followed by approximately 5–7 business days of estimated carrier transit.
What if a pre-order becomes unavailable? +
If a manufacturer or distributor allocation prevents us from fulfilling an affected paid pre-order, we will provide an appropriate resolution.
This may include cancellation and a refund to the original payment method.
What happens if I order in-stock and pre-order products together? +
Depending on fulfillment procedures, the order may be held until all items are available or products may be shipped separately.
If you need an in-stock item without waiting for a pre-order, placing a separate order is generally the clearest option.
Returns & Refunds
How do I request a return? +
Contact Contactsupport@remuneres.com before sending any product back.
Include your order number, product name, and reason for the return.
Please review our Refund & Return Policy for complete eligibility requirements and timeframes.
Can I return an opened sealed trading card product? +
Products originally sold as factory sealed generally need to remain unopened and factory sealed to qualify for a standard change-of-mind return.
Different protections may apply if a product arrives damaged, defective, or incorrect.
What if my product arrives damaged? +
Contact us promptly and provide your order number, a description of the problem, and clear photographs of the product and packaging where applicable.
Please keep the product and packaging while your request is being reviewed.
What if I receive the wrong product? +
Contact our support team and include your order number and photographs of the item received where appropriate.
For a verified fulfillment error, we will provide an appropriate resolution.
How are approved refunds issued? +
Approved refunds are generally issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
General & Customer Support
Where is Remuneres located? +
Remuneres
1719 N East St
Flagstaff, AZ 86004
United States
How can I contact customer support? +
Email:
Contactsupport@remuneres.com
Phone:
+1 (928) 381-7165
What information should I include when contacting support? +
For order-related questions, include your order number and the email address used during checkout whenever possible.
For product questions, include the exact product name.
Never send complete credit card numbers, CVV codes, passwords, or PINs to customer support.
1–3 Business Days
Typical standard order processing timeframe.
5–7 Business Days
Estimated domestic carrier transit after processing.
Customer Support
Contact us whenever you need assistance with your order.
Still Have Questions?
If you could not find the answer you need, contact Remuneres for help with products, existing orders, shipping, tracking, returns, payments, or pre-orders.
CONTACT SUPPORT →1719 N East St
Flagstaff, AZ 86004
United States