Shipping policy

Thank you for shopping with Remuneres. This Shipping Policy explains our domestic shipping coverage, order processing times, estimated transit times, tracking, delivery, and what to do if you experience an issue with your shipment.

1. Shipping Coverage

Remuneres currently offers domestic shipping within the United States only.

At this time, we do not offer international shipping. Orders must be shipped to an eligible address within the United States.

2. Order Processing Time

Orders are typically processed within:

1–3 business days

Processing time begins after your order has been successfully placed and payment has been authorized.

Business days are generally Monday through Friday, excluding federal holidays.

Processing includes order verification, preparation, packing, and transfer to the applicable shipping carrier.

3. Estimated Transit Time

Once your order has been processed and transferred to the shipping carrier, the estimated transit time is:

5–7 business days

This transit estimate begins after the order has been shipped and does not include the 1–3 business day processing period.

4. Estimated Total Delivery Time

Under normal circumstances, the estimated total timeframe is approximately:

Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: 6–10 business days

These timeframes are estimates rather than guaranteed delivery dates.

Carrier delays, severe weather, holidays, high shipping volumes, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please verify your:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City, state, and ZIP code

If you discover an address error after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but address changes cannot be guaranteed after an order has been processed or shipped.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation to ensure your order and shipping information are correct.

If you do not receive your confirmation, please check your spam or junk folder before contacting customer support.

7. Tracking Information

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for the shipping carrier’s tracking system to update after a label is created.

A tracking number showing limited or no movement immediately after shipment does not necessarily mean the package has been delayed.

8. Delivery

Orders are delivered according to the procedures of the applicable shipping carrier.

Once tracking indicates that your package is approaching delivery, please make reasonable arrangements to receive or secure your shipment.

For valuable trading cards, collectibles, and other products, we recommend monitoring your tracking information closely.

9. Shipping Delays

While we aim to have orders delivered within the estimated timeframe, delays can occasionally occur.

Potential causes include severe weather, carrier disruptions, seasonal shipping volumes, holidays, transportation problems, or other circumstances outside our reasonable control.

If your shipment is significantly delayed, please contact us with your order number so we can review the available shipping information.

10. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend first:

  1. Checking around your delivery location, mailbox, porch, reception area, or other secure delivery locations.
  2. Asking household members, neighbors, building management, or reception staff whether they accepted the package.
  3. Reviewing the carrier’s tracking information for delivery notes.
  4. Allowing a reasonable amount of time in case the carrier’s delivery scan was recorded before the package was physically delivered.

If the package still cannot be located, contact us with your order number and tracking information so we can review the situation.

11. Lost Packages

If a shipment appears to have been lost in transit, please contact us.

We may review the tracking history and, where appropriate, work with the shipping carrier to investigate the shipment.

The resolution available will depend on the circumstances of the shipment and the outcome of any applicable carrier investigation.

12. Damaged Packages

Please inspect your shipment as soon as reasonably possible after delivery.

If your order arrives damaged, contact us promptly and provide:

  • Your order number
  • A description of the damage
  • Photographs of the damaged product
  • Photographs of the shipping box or mailer
  • Photographs of the internal packaging when applicable
  • A photograph of the shipping label when requested

Please retain the product and original packaging while the issue is being reviewed.

13. Incorrect Items

If you receive an item different from what you ordered, please contact us promptly.

Include your order number, a description of the issue, and photographs of the item received when applicable.

We will review the situation and provide an appropriate resolution for verified fulfillment errors.

14. Pre-Sale and Pre-Order Products

Products identified as Pre-Sale, Pre-Order, or Pre-Release are subject to their stated availability or release timeframe.

The standard 1–3 business day processing period for these products generally begins once the applicable inventory becomes available for fulfillment.

Pre-sale release dates may change due to manufacturers, distributors, or suppliers.

Please review our Pre-Sale Policy for additional information before purchasing a pre-sale product.

15. Orders Containing In-Stock and Pre-Sale Items

If you purchase an in-stock product and a pre-sale product in the same order, your shipment may be held until all products are available.

Depending on fulfillment circumstances, items may also be shipped separately.

If you would like available products to be processed independently of future-release products, we recommend placing separate orders.

16. Contact Us

For questions regarding shipping, tracking, or delivery, please contact us and include your order number whenever possible.

Remuneres
📍 1719 N East St
Flagstaff, AZ 86004
United States

📩 Email: Contactsupport@remuneres.com
☎ Phone: +1 (928) 381-7165