Frequently Asked Questions

Browse our available products, select the item you would like to purchase, choose the appropriate options and quantity, and add it to your cart.

Proceed to checkout and review your shipping, billing, and payment information before submitting your order.

Yes. After successfully placing your order, an order confirmation should be sent to the email address provided during checkout.

If you cannot find it, please check your spam or junk folder.

Please contact us as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.

Remuneres currently offers domestic shipping within the United States only.

We do not currently offer international shipping.

Standard orders are generally processed within 1–3 business days.

Business days generally exclude weekends and federal holidays.

After processing, our estimated transit time is 5–7 business days.

The estimated total timeframe is therefore approximately 6–10 business days, including processing and transit.

Delivery estimates may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.

When tracking is available, tracking information will be provided after your order has shipped.

Please allow some time for the carrier’s tracking system to update after a shipping label is created.

The payment methods currently available will be displayed securely during checkout.

Depending on the payment services enabled on our store, available options may include major credit or debit cards and supported digital payment methods.

Payments are processed through the secure payment services available through our WooCommerce checkout.

Remuneres does not generally receive or store your complete credit/debit card number or CVV.

A pre-sale or pre-order product is an item available for purchase before its expected release or availability date.

Estimated release information will generally be displayed on the applicable product page when available.

Pre-sale products generally begin processing after the applicable inventory becomes available for fulfillment.

Release dates are estimates and may change because of manufacturers, distributors, suppliers, or other circumstances.

An order containing both in-stock and pre-sale products may be held until all products become available.

Depending on fulfillment circumstances, items may also be shipped separately.

Eligible return requests may be submitted within 30 days of delivery.

Products should generally be unused, complete, and in their original condition and packaging.

Sealed trading card products should remain unopened and factory sealed for standard change-of-mind returns.

Contact us at Contactsupport@remuneres.com before returning a product.

Include your order number, the product you wish to return, and the reason for your request.

We will provide appropriate return instructions for eligible returns.

After an eligible return is received, inspected, and approved, the applicable refund will generally be issued to the original payment method.

After processing, please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Opened sealed trading card products generally do not qualify for standard change-of-mind returns because the original sealed condition cannot be restored.

This does not affect applicable rights concerning products that arrive damaged, defective, or incorrect.

No, unless specifically guaranteed by the manufacturer.

Randomized trading card products do not guarantee a particular card, rarity, character, parallel, autograph, or other collectible.

Please contact us promptly with your order number and a description of the issue.

We may request photographs of the product, shipping packaging, internal packaging, and shipping label so that we can evaluate the claim.