Thank you for shopping with Remuneres. We want customers to have a clear understanding of our return and refund procedures. This policy explains return eligibility, damaged or incorrect products, refund processing, and special conditions applicable to trading cards and collectible products.
1. 30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To qualify for a standard return, the product should generally be:
Unused and in the same condition in which it was received.
In its original packaging.
Complete with accessories, manuals, inserts, and other included components.
Unopened and factory sealed where the product was originally sold as a sealed trading card or collectible product.
Accompanied by proof of purchase or sufficient order information.
Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund.
2. Starting a Return
Please contact Remuneres before sending any product back.
Email us at Contactsupport@remuneres.com and include your order number, the product you wish to return, and the reason for your return.
If the product arrived damaged, defective, or incorrect, please also provide clear photographs of the product and packaging where applicable.
After reviewing your request, we will provide return instructions for eligible returns.
Do not send a return without first contacting us. Unauthorized returns may delay processing.
3. Trading Cards & Sealed Collectibles
Because of the nature of trading card games and collectible products, special return conditions may apply.
Trading card booster boxes, booster packs, Elite Trainer Boxes, collector boxes, bundles, decks, sealed sets, and similar products should remain in their original unopened and factory-sealed condition to qualify for a change-of-mind return.
Once a sealed trading card or collectible product has been opened, the integrity and original condition of the contents cannot generally be restored. Opened products therefore may not qualify for a standard change-of-mind return.
This does not limit any rights you may have under applicable law regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a legal remedy.
4. Randomized Trading Card Contents
The contents of booster packs, booster boxes, and other randomized trading card products are determined by the manufacturer.
A return or refund will not normally be provided simply because a customer did not receive a particular card, rarity, character, autograph, parallel, or other desired item from a randomized product.
Manufacturer-stated product configurations or guarantees, where applicable, remain subject to the manufacturer’s terms.
5. Damaged Products
Please inspect your order promptly after delivery.
Please provide your order number and, where applicable:
Photographs of the damaged product.
Photographs of the shipping box or mailer.
Photographs of the internal packaging.
A photograph of the shipping label.
A brief description of the damage.
Please retain the product and its packaging while we review the issue.
For verified eligible claims, we will provide an appropriate remedy, which may include a replacement, refund, or another solution depending on the circumstances and product availability.
6. Incorrect Products
If you receive a product different from the item you ordered, please contact us promptly.
Provide your order number and photographs of the product received when applicable.
For a verified fulfillment error made by Remuneres, we will provide instructions and an appropriate resolution. You will not be responsible for reasonable return shipping costs required to correct our verified fulfillment error.
7. Defective Products
If you believe a product is defective, please contact us with your order number and a description of the issue.
We may request photographs or other reasonable information necessary to evaluate the claim.
Certain manufacturer-related defects may also be subject to the manufacturer’s warranty, replacement, or support procedures.
8. Change-of-Mind Returns
For an eligible return that is not caused by a damaged, defective, or incorrect product, the customer is generally responsible for the cost of returning the item.
We recommend using a trackable shipping method and retaining your shipping receipt until the return has been completed.
The customer remains responsible for adequately packaging the return to prevent damage during transit.
9. Return Shipping Costs
If an eligible return is required because Remuneres sent an incorrect product or because a product arrived damaged or defective and we determine a return is necessary, Remuneres will cover the applicable reasonable return shipping cost or provide return instructions.
For eligible change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges, if any, may be non-refundable except where required by applicable law or where the return results from our verified error.
10. Non-Returnable Items
Certain products may not qualify for a standard return, including:
Opened trading card booster packs or boxes.
Opened sealed collectible products.
Products showing signs of use or alteration.
Products missing original components or packaging.
Gift cards, where applicable and except as required by law.
Items specifically identified as final sale or non-returnable before purchase, where permitted by law.
Products that arrive damaged, defective, or incorrect will be reviewed separately according to the applicable circumstances and legal requirements.
11. Return Inspection
After an authorized return arrives, we will inspect the product to verify its condition and eligibility.
If the return is approved, we will process the applicable refund.
If the product does not meet the applicable return conditions, we may contact you regarding the return before determining the appropriate next step.
12. Refund Processing
Approved refunds will generally be issued to the original payment method used to place the order.
After we process a refund, please allow approximately 5–10 business days for the credit to appear in your account, depending on your bank, card issuer, or payment provider.
Financial institutions control the final posting time, so Remuneres cannot guarantee the exact date on which an approved refund will appear.
13. Exchanges
If you would like a different product, please contact us to determine whether an exchange is available.
Exchanges depend on product availability and return eligibility. Because trading cards and collectibles can sell out quickly, we cannot guarantee that a replacement product will remain available.
14. Pre-Sale and Pre-Order Products
Pre-sale and pre-order products may have additional conditions because inventory may be reserved or allocated before release.
Please review our Pre-Sale Policy before placing a pre-sale order.
If a pre-sale product arrives damaged, defective, or incorrect, contact us so we can review the issue according to this policy and applicable law.
15. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. However, cancellation cannot be guaranteed once an order has entered processing or shipped.
If an order has already shipped, it may need to be handled as a return under this policy.
16. Refunds for Lost Shipments
If tracking suggests that a shipment has been lost in transit, please contact us.
We may review the shipment information and, when appropriate, initiate or assist with a carrier investigation before determining the applicable resolution.
Please refer to our Shipping Policy for additional delivery and tracking information.
17. Refund Abuse and Fraud
Remuneres reserves the right, where permitted by law, to reject fraudulent or abusive return requests, including attempts involving substituted products, altered merchandise, fraudulent claims, or other misuse of our return process.
This provision does not restrict legitimate consumer rights provided by applicable law.
18. Contact Us
For returns, refunds, damaged products, incorrect items, or other questions regarding this policy, please contact:
Remuneres 📍 1719 N East St Flagstaff, AZ 86004 United States
